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Return Policy

Product Returns & Policy

Return Policy for U.S. and Canadian Customers: We offer a 30-day return policy. Our commitment to your satisfaction is Caynel’s priority. Please contact us by email: for a return merchandise authorization (RMA) number before sending the product back. The customer is responsible for the non-refundable pre-paid shipping back to Caynel. Credit for return will be refunded in the same manner as the original payment. Caynel is not responsible for items returned without authorization. 

For more information about our return and refund policies, contact our customer support:

Hours: Monday to Friday 7 am ET - 12 am ET
Saturday and Sunday 10 am ET - 5 pm ET