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When will I receive my item?

  • Standard Delivery; 3-5 Working Days
  • You can read full delivery info here

How do I track my order?

We will notify you when your order has been dispatched.

You will then receive an additional email with tracking details directly from the nominated courier when your item(s) are out for delivery.  

To track your order enter the tracking number provided into the couriers tracking form on their website.

How do I return my item?

If you wish to return an item you must contact us to receive an authorization number.

You can contact us by email, customerservice@caynel.com to arrange your return.

I returned my item, when will I receive my refund?

We will refund you within 5 business days days of receiving the returned item.

How do I contact customer service?

You can contact us by email customerservice@caynel.com